What happened my purchased headphones are not being delivered within the stipulated time?

SAJAN 

Ans=

You should complain to the retailer as it is responsible for undelivered goods, not the courier.

This is because your contract is with the retailer, who you bought the goods from.

Legally, your contract is with the retailer and the Consumer Rights Act makes the retailer responsible for the good condition and safe delivery of your order.

Here are six must-know consumer rights if your delivery hasn’t gone to plan:

If your order is late, missing or has turned up damaged we recommend that you complain to the retailer - even if you think it’s down to a poor service from the courier, because your contract is with the retailer.

If you paid extra for special delivery and your order arrived later than agreed you can claim back the extra delivery cost as the service wasn’t delivered.

Be aware if you give permission for your delivery to be left in a specified safe place or received by a nominated neighbour and something goes wrong, you will still be considered to have received the delivery. Think very carefully about those options when you’re making a purchase.

If your order arrives damaged or faulty, you have a right to refuse it and get a refund, repair or replacement. Understand your next steps if your goods arrive damaged in the post.

Your delivery must be made without undue delay and within 30 days from the point of purchase unless you and the retailer agree otherwise, this is stipulated by the Consumer Rights Act 2015.

You can also cancel an order for most items ‘bought at a distance’ - for example, online, over the phone or a mail order catalogue.

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